Customer Service Specialist Iberia region

| София, България

TESY is a leading producer of innovative water heaters and electric heating appliances with export to more than 50 countries around the world. Our success throughout the years is based on our international team of young, intelligent and ambitious professionals, who make the dreams come true. We are fully involved in facilitating and accelerating knowledge transfer, motivating and involving our employees and encouraging a social and human commitment. Join us today on the position of a

Customer Service Specialist Iberia region

1. Responsibilities:

·         Responsible for the reception and evaluation of the sales orders/requests

·         Accountable for the accuracy of the sales orders data input and update of customer accounts

·         Responsible for performing availability check of materials, as well as customers’ credit control

·         Responsible for the fast and correct responding to customers’ requests

·         Accountable for the placing and follow-up of the order – cycle with the production department of the company, as well as with logistics department, aiming to ensure the timely delivery of the order and customer satisfaction

·         Using SAP software, issuing all documents necessary for the delivery

·         Provide office support – handling incoming and outgoing phone calls and correspondence

·         Assist with the preparation of documents, proposals, letters, reports

·         Conduct written and verbal communication with partners


2. Reporting:

·         Report directly to Senior Manager Customer Service


3. Requirements:

·         Education: University dregree in economics or technology

·         Professional experience:

o    2 years in a similar position;

o    Experience with documents and invoices;

·         Language skills: excellent Spanish  and English, both written and spoken;

·         Computer literacy: MS Office; ErP systems, preferably SAP;

·         Inter-personal skills:

o    Responsible, self-motivated and well organized individual;

o    Excellent communication and interpersonal skills;

o    Ability to solve problems effectively and to meet deadlines;

o    Ability to prioritize different tasks

o    Outgoing, open and honest personality;

o    Strong team player;


4. Location: TESY Office Sofia

 If you are inspired by the opportunity to join us and believe that the position fits to your professional development, please send us your CV - Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.